Frequently Asked Questions
What do I need to bring with me when I take up a storage unit?
You need to bring Proof of Address, this can be a utility bill from your present address in your name. Two proofs of ID, this can be a driving licence, student card, or passport and your bank details for the direct debit form.
Do I really need insurance?
Yes, everyone that is in storage must be insured. You can purchase Insurance in our reception, or you can arrange your own insurance which must stipulate that your goods are covered whilst in storage at Apex Self Storage. If you wish to arrange your own insurance then this must be done before you move any of your goods into storage, if you do not do this then you will have to purchase our insurance for the first month of storage or until you have arranged your own, whichever comes first.
Do I need a padlock?
Yes you will need a padlock to secure your chosen storage unit. We sell them in our reception should you wish to purchase ours.
Will my goods be safe in your care?
Yes, you are responsible for ensuring that your storage unit is securely locked, but we have full 24 hour monitored CCTV operational along with monitored fire protection and intruder alarms.
Can I store anything I want in my storage unit?
Within reason, we do not allow chemicals, perishable food or anything that can attract vermin, Inflammables such as gas bottles, paint, thinners, petrol etc, firearms or explosive material.
Can I access my goods at any time?
The majority of our storage centre’s allow 24 hour, 7 days a week access. Please speak to your chosen location site staff for details.
How do I pay my storage fees?
Your Storage 4 weekly invoice will be issued 14 days in advance of the due date and must be paid on or before the due date. Our preferred method of payment is Direct Debit but we also allow other forms of payment such as Credit Card, Bank Transfer, Cheque and cash.
Do I have to pay by Direct Debit?
No you don’t, but Direct Debit payment is the safest form of payment you can make. There is a Direct Debit guarantee in the customers favour, allowing you to claim your payment back if you do not agree that the sum taken is correct. You do not get this with cash, credit card or cheque payments.
Can I book online?
You can receive a quotation online but you must either email, telephone or pop in to one of our stores in person to book.
Do you sell boxes?
We carry a very good range of packing boxes and packaging materials in every store.
Am I free to change the size of my storage unit if required?
Yes you are, should you require more space you can transfer your goods into a larger storage unit without notice providing that we have one available. Similarly, if you reduce the amount of goods that you have in storage, you can transfer to a smaller storage unit to save money.
Is there a minimum / maximum length of time I can store my goods?
The minimum stay is just one week but there is no maximum stay.
Is there any help getting my goods into storage?
We do not supply any labour, but we do supply a free van and driver to bring in your goods from within a limited range and timescale. Conditions apply so please contact your local storage centre for details.
How soon can I move my goods into storage?
As long as we have availability, you can move in the same day.
Is there a notice period required when I wish to vacate?
We ask you for 14 days notice to give us the opportunity to arrange a replacement, but you can if you wish leave at any time as long as your account is paid up to date.
Are there any long term discounts?
Yes there are discounts for people who wish to pay ahead for 6 months or one year, 5% and 10% respectively.
– 1 –
Make a list
Start by writing a list of everything you intend to store. Note which items can be disassembled for easy transport and lower storage costs.
– 2 –
Keep track of the essentials
Keep all of your must-have items (keys, mobile, wallet, medication) in easy-to-find places to ensure that they aren’t accidentally packed up.
– 3 –
Start with the extras
Begin by packing away any non-essential items such as extra clothes, paintings and ornaments. Lofts and garages are a good place to start.
– 4 –
Protect your items
Don’t wrap precious items in newspaper because the print can transfer. Stacked plates can be heavy and can sometimes break – try wrapping them in paper and pack them on their ends. Glass panes should be stored upright. Protect furniture with dust sheets and wrap table/chair legs to avoid scratching.
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Label your boxes
Label all boxes clearly with the contents and the room that they belong in. This will help when you are taking items out of storage and unpacking them.
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Clean before packing
Make sure that you clean any garden equipment before storing it. Drain petrol where necessary from all machinery. Remove any batteries from electrical items. Fridges and freezers should be fully defrosted to prevent water damage – where possible leave the doors open to allow ventilation.
– 7 –
Bottom heavy packing
Store large and heavy items at the bottom of your boxes in order to avoid damage to any smaller or more delicate items. It’s also a good idea to store heavy items in smaller boxes to make them easier to lift. China and other breakable should be wrapped in bubble wrap or tissue paper and kept in strong cardboard/plastic boxes.
– 8 –
Pack smartly
Use all of the possible space you can. This means using the space in drawers and wardrobes to store boxes and paperwork. If you’re more likely to need certain items sooner, make sure they are stored by the door in easy-to-find boxes.
Book your storage space online or call now for more help from our friendly team
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HALF PRICE STORAGE OFFER
50% off your first 8 weeks storage – Minimum stay 1 week
*Selected sites only
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Free Van and Driver
Moving house? Need temporary storage solutions? Need help moving your belongings to your chosen storage facility? Whatever your situation we want to help. Apex offers a free van and driver for customers located within a 10 mile radius.
Contact us to discuss your requirements.
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